Section 1 – What do we do with your information?
When you visit our website or submit any form, we collect the personal information you give us or that our website analyzes such as your name, address and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With the information we collect, we may send you emails about our website, new products and other updates. Additionally when you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or social profiles (i.e. LinkedIn). We (or service providers on our behalf) may then send communications and marketing to these emails or social profiles. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
Section 2 – Consent
How do you get my consent? When you visit our site, provide us with personal information to book a call, complete a form transaction, or sign up to our platform, we imply that you consent to our collecting information on you and using it to send you more information about our services. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected].
Section 3 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 4 – Webflow
Our website is hosted on Webflow. Webflow provides us with the website hosting and content management system (CMS) platform that allows us to publish our content and provide our products and services to you.
Information you submit through our website (for example, through contact forms) may be processed and stored through Webflow and/or our integrated service providers, depending on how the form or feature is implemented.
Payments: If you make a purchase or submit payment information through our website, payment transactions are processed through third‑party payment processors (for example, Stripe and/or PayPal, depending on the checkout method enabled). We do not store your full payment card details on our servers. Payment processors handle payment card information in accordance with applicable security standards (including PCI‑DSS). Purchase transaction information is retained only as long as necessary to complete and manage the transaction and as otherwise required by law.
Section 5 – Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Google analytics: Our website may use Google Analytics to help us learn about who visits our site and what pages are being looked at.
Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Section 7 – Cookies
We use cookies and similar technologies (such as pixels and tags) to operate and secure our website, understand usage, and support our marketing.
Cookies generally fall into these categories:
- Necessary cookies – Essential for site functionality and security (for example, to help prevent fraudulent activity or enable core site features).
- Performance/Analytics cookies – Help us understand how visitors use our site (for example, via Google Analytics).
- Targeting/Advertising cookies – Used to deliver, measure, or improve advertising and marketing and to personalize content (for example, through certain marketing partners).
You can control cookies through your browser settings and, where available, through our cookie management tools. To opt out of tracking by Retention.com, visit https://app.retention.com/optout. For Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.
Section 8 – Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Section 9 – Personal information
We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to personalize and improve our services, to allow our users to set up a user account and profile, to contact users, to fulfill your requests for certain products and services, to analyze how users utilize the Website or platform, and as otherwise set forth in this Privacy Policy. We collect the following types of information:
(a) Information You Provide to Us
We receive and store any information you knowingly provide to us. For example, we may collect Personal Information including but not limited to your name, email address, location, IP address, and other browser cookie information. We may collect other Personal Information you provide us through your use of our services.
(b) Information Collected Automatically
Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, potential email information, and the page you requested.
“Cookies” are identifiers we transfer to your computer through your browser that allow us to recognize your browser and tell us how and when pages in our site are visited and by how many people. You may be able to change the preferences on your browser to prevent or limit your computer’s acceptance of cookies, but this may prevent you from taking advantage of our Website’s best features. Our advertising partners may also transmit cookies to your computer, when you click on ads that appear on our site. This Privacy Policy does not cover the use of cookies by any advertisers.
When we collect usage information (such as the numbers and frequency of visitors to our site), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often customers use parts of the Website, so that we can make the Website appealing to as many customers as possible. We may also provide this aggregate information to our partners, so that they can understand how often people use their services and our Website, so that they, too, can provide you with an optimal online experience. We never disclose aggregate information to a partner in a manner that would identify you personally.
(c) E-mail and Other Communications
We may contact you by email or other means; for example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Website, platform, or services. Also, we may receive a confirmation when you open or click an email from us. This confirmation helps us make emails more interesting and improve our service.
(d) Additional Information
We may collect and store information that your computer or mobile device provides to us in connection with your use of the Website, such as the type of computer or mobile device, unique device ID, IP address, MAC address, device’s operating system and physical location (including geographic, beacon based, and/or GPS location).
(e) Opting Out
If you would like to opt-out of (b) Information Collected Automatically, reach out to us at [email protected]
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Section 10 – Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or mailing us at: 111 NE 1st Street, 8th Floor #364, Miami, FL 33132.
Section 11 – Your rights under the CCPA (California Consumers)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to: Know the categories of personal information we collect and how we use it Request access to the personal data we have collected about you Request that we delete your personal information Opt-out of the sale or sharing of your personal data (if applicable) To exercise these rights, please contact us at [email protected]. We will not discriminate against you for exercising your CCPA rights.
Section 12 – Your rights under the GDPR (European Union residents)
If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR): The right to access your personal information The right to correct or update your personal information The right to request deletion of your personal information The right to object to or restrict processing of your personal information The right to data portability The right to withdraw consent at any time To exercise any of these rights, please contact us at [email protected].
Section 13 - Children's privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal data without verified parental consent, we will delete such information immediately. If you believe a child has provided us with personal information, please contact us at [email protected].
Section 14 – Data breach response
We take your data security seriously. In the event of a data breach that may compromise your personal information, we will notify you as soon as reasonably possible and report the incident to the appropriate regulatory bodies as required by law.
Section 15 – Service providers and sub-processors
We use trusted third-party vendors to help deliver our services. These include, but are not limited to: Webflow (website hosting and CMS provider), Typeform / Hubspot (form submissions), Stripe / Paypal (payment processing), Retention.com (email and visitor matching), Google Analytics (analytics and behavior tracking). Each provider has their own privacy policy which we encourage you to review. We take steps to ensure that these vendors are compliant with applicable data protection laws.